The customer can preview their claims in the Claims section of the My Account area. Each claim is displayed as a card, similar to other sections of My Account (e.g. Quotes and Applications, Policies). The claims card contains general information about the claim, such as incident type, claim number, and date of loss. When the user clicks the DETAILS button on the claim card, a separate Claim Details page opens.
Note: In the default implementation, the FNOL process is enabled for Auto Insurance product.
Claims Details Page Contents
Nonintegration Scenario
On the Claims Details page, the customer can see:
- General information, the same as the one on the card
- List of documents connected with the claim, which can be downloaded
Integration Scenario
When a claim request submitted over Financial Services Accelerator reaches SAP Claims Management, a claim is created if all data is valid. The claim-related information is then sent back to Financial Services Accelerator as a response to the claim request call. Same as in the nonintegration, customers can see all their claims reported to SAP Claims Management (FS-CM) or other back-end systems under the Claims section of My Account area.
Apart from general information and documents, in the integrated scenario, the Claims Details page can also contain:
- List of subclaims with payment details
- List of roles and persons involved
The customer can have more than one subclaim associated with a single claim. Each subclaim is presented in a separate accordion and contains information about the subclaim type and status, the claimant’s name, as well as a list of performed financial transactions with payment details.
A list of all persons involved in a claim can also be presented on the Claims Details page. For each person, the following information is displayed:
- Role (e.g. policyholder, claimant, payee)
- Name
- Address
- Phone number
Parent topic: First Notice of Loss
Related Information