Account Manager

Location: Riyadh, Saudi Arabia
Company: iMile

Company Overview:
iMile is a logistics and courier service provider based in Riyadh. We specialize in offering smart logistics solutions for e-commerce businesses across the Middle East, China, and Latin America. Our services include last-mile delivery, real-time tracking, international transport, warehousing, and 24/7 customer support. We focus on tailoring our services to meet each client’s specific needs for fast and reliable delivery.

Role Overview:

As an Account Manager at iMile, you will play a key role in managing customer accounts and ensuring exceptional service. Your responsibilities will include:

1. Account Management: Oversee the process of opening new customer accounts, ensuring a smooth and efficient experience. Track account progress and resolve any issues during the process.
2. Customer Needs Analysis: Identify and understand customer needs, then work closely with internal teams to fulfill those needs effectively and promptly.
3. Business Growth: Assist the sales team in expanding the market share of existing customers and acquiring new business.
4. Collaboration: Work with the operations and delivery teams to provide optimal solutions, ensuring high-quality deliveries and improving customer satisfaction and receipt rates.
5. Customer Training: Provide training to customers, helping them familiarize themselves with our systems. Analyze data, track orders, and enhance the overall customer experience.

Qualifications:

• Education: Bachelor’s degree or higher in business administration, marketing, or a related field.
• Experience: 1-2 years in customer management or a related role.
• Skills: Proficient in data analysis tools like Excel or SPSS.
• Industry Knowledge: Prior experience in logistics is a plus.
• Personal Attributes: Strong communication skills, excellent service orientation, and the ability to work well under pressure.

How to Apply:

If you are a driven and detail-oriented professional with a passion for customer service, we would love to hear from you. Apply today and become a part of iMile’s success story.